Bad delivery - I need my money refunded for at least some shipping on this.
I’ve always had a really good delivery. This time around it was sent to parcel collect. Which was far from my place and I needed the stuff the only reason I pay full price on here than other cheaper websites which takes ages to deliver. I went to this parcel collect on Saturday as advertised to be open paying $15 on an Uber and it was closed. Pathetic service for me. And nothing refunded on this. This is bad bad bad and I still don’t have my package but will have to go for a pickup today :(
Happy to send my receipt of the address of the pharmacy I had to pick this up from and to confirm they were closed that day with website showing they should’ve been open
Response from Mr Supplement
We are very sorry to hear you have had an issue receiving your order.
Unfortunately, due to the current lockdown, there has been a large increase in packages in the courier network and a reduction in staff. It appears the driver has run out of time on this day which is why your package was taken to a parcel collection point.
There is an option to request redelivery of the package if you are not able to collect it from the parcel collect agent.
I have added a store credit to your account as compensation for this inconvenience.
Please let us know if you require any further assistance with your package.