A) Our shipping and handling fee is a flat $9.95 Australia wide or FREE DELIVERY on orders over 150.00. We encourage our customers to bulk order so as to take advantage of the FREE DELIVERY offer.

ORDERING & DELIVERY

After choosing to place an order with Mr Supplement we are pleased to advise of the following process which takes place during our business hours (8am-5pm Monday-Friday EST/EDST). .

1. You shall receive an initial confirmation email that your order has been received and is being packed.

2. When goods are shipped you shall receive a second shipping email, advising your order has been successfully dispatched.
 
3. Goods shall be packaged in a discreet manner which shall prevent product damage during transport.

4. Goods in stock ordered prior to 2.15pm Eastern Australia time (Daylight Saving time when appropriate) shall be dispatched same business day.

5. Goods are air & road freighted via both courier and Australia Post with delivery extending to all regions of Australia. We utilise multiple transport services as we know this is the only way to ensure the FASTEST DELIVERY. As a result the majority of our customers receive their goods next working day.

6. Should you wish to track the status of your shipment. The shipping email (second email) includes a delivery consignment number and a relevant Courier or Australia Post web link & phone number. Simply log onto this site or telephone to see how your order is traveling.

7. For your security, deliveries do require a signature on receipt. There for delivery should be to an address where someone is available to receive and sign for the goods. In the event no one is available to receive delivery, a card shall be left advising the package is collectable at the nearest Courier or Australia Post depot.

8. Should you wish for deliveries to be left without signature (i.e. front door etc). This should be noted on your order comments and we shall be pleased to oblige. MrSupplement shall however assume no responsibility for any lost or missing deliveries in this situation.

9. Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. We request politely this be done within 24 hours of receiving your goods by telepehone, email or facsimile. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of MrSupplement i.e. no additional charges shall be the responsibility of our customers.