Privacy

Mr Supplement respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store and safeguard your personal information when you visit MrSupplement.com.au.

By using our website and services, you agree to the terms of this Privacy Policy.

1. What Information Do We Collect?

We collect personal information that is reasonably necessary for our business functions and activities. This may include:

Information you provide directly: e.g. your name, email address, phone number, billing/shipping address, date of birth, purchase history, payment details.
Information collected automatically: e.g. IP address, browser type, device type, website usage, cookies, and analytics data.
Information from third parties: e.g. payment processors, delivery partners, and marketing service providers.

2. How Do We Use Your Information?

We use your information to:

Fulfil orders and provide customer support
Personalise your shopping experience
Process payments securely
Communicate with you (e.g. newsletters, promotions, order updates)
Improve our website and services
Comply with legal obligations

If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link provided or by updating your email preferences.

3. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your data with trusted third parties who assist us in operating our business, including:

Payment gateways and fraud detection services
Couriers and shipping providers
Email marketing and data analytics platforms
IT and website service providers

All third parties are required to handle your data in compliance with the APPs and only for the purpose we engaged them.

We may also disclose your information:

If required by law or regulatory authorities
In the event of a sale, merger, or restructuring of our business
With your explicit consent

4. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

SSL encryption for data transmission
Secure payment processing
Restricted access to personal information
Ongoing staff training in privacy practices

5. Access to and Correction of Your Information

You have the right to access and correct your personal information. You may:

We will respond to such requests within a reasonable timeframe.

6. Cookies and Analytics

We use cookies and similar technologies to enhance your experience, analyse site traffic, and deliver relevant ads. You can manage cookies via your browser settings. Some features may not work properly without cookies enabled.

7. Children’s Privacy

Our services are not intended for individuals under the age of 15. We do not knowingly collect personal information from anyone under this age without verified parental consent. If we become aware that personal information has been collected without consent, we will delete it promptly.

8. Overseas Disclosure

Some of our service providers may be located outside of Australia. We take reasonable steps to ensure any overseas recipients comply with Australian privacy obligations or equivalent safeguards.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer required, we take reasonable steps to destroy or de-identify personal information.

10. Your Rights Under Australian Privacy Law

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate, out-of-date, or incomplete information
Withdraw consent to marketing communications
Make a complaint if you believe we have breached your privacy

11. How to Make a Privacy Complaint

If you believe we have breached your privacy rights, you may lodge a complaint in writing to our Privacy Officer via email. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Legal Basis for Processing Your Information

We collect and process your information based on:

Your consent (e.g., marketing subscriptions)
Contractual necessity (e.g., to fulfil your orders)
Legal obligations (e.g., tax or regulatory compliance)
Legitimate business interests (e.g., website security, analytics)

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website. We encourage you to review it regularly.

14. Contact Us

If you have questions or concerns about your privacy or wish to make a complaint, please contact us:

Email: [email protected]
Phone: 1300 793 481
Mail: Mr Supplement, 13 Prince William Drive, New South Wales 2147, Australia